RD Tech Systems offers a mix of core and extended IT Consulting Services for the CT Small Business. We use and recommend trusted business class products vs any type of custom built products still used by some companies. This simplifies the support process when needed. We combine decades of experience from corporate and small business Information Technology environments for one basic goal.
Our goal is to obtain absolute customer satisfaction while providing quality products & services, and effective solutions so your focus can remain where it belongs, on running your business. Managing expectations, in conjunction with simplifying the environments, is what allows us to achieve it!
From troubleshooting everyday issues and speeding up sluggish PCs with our proven maintenance routines, to installing or replacing entire networks, we aren't satisfied until you are!
In the corporate world, RD Tech Systems founder, Robert DeFazio has created and/or managed several successful customer-facing technical support teams driven by and adhering to SLA Metrics and Customer Satisfaction Survey Results. He's supported Local Area Networks (LANs) and personal computers since the early 1990s. He has several years of experience supporting diverse CT small businesses, each having its own needs and requirements. In today's world of so many different technologies and new ones emerging every day, setting clear expectations and managing them consistently is the key to building the trust required in this type of relationship.
Examples of some businesses we currently serve include Dentistry with focus on the Dentrix and Dexis software suites along with other medical. We're also serving Accounting, Engineering, Insurance, Tool & Machining, HVAC, Automotive, Legal and several others.
Contact Us Today for a Free Consultation!